Monday, 08/01/05

The reasonably helpful "Genius Bars" in Apple stores cleverly allow you to get in line over the web. However, unless you pay them, you just have to take the next spot in line, whenever that is. Early in the day, the queue fills up pretty fast. You should know, as I wish I'd known, that if the system initially says, "The next available service time is approximately 10:30", but you take the time to write out a reasonably detailed description of the problem, when you finally submit the form, you arrive in line based on the queue position at that moment -- your spot on the queue was not reserved by the prior estimate. So if it's early in the morning, you can skimp on the description, or cool your heels. Not a good design. 10:18AM «

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